Engineering & Scientific Resume Keywords. In a study by Bhutta and Huq (1999), a number of companies, both in Europe and the United States of America have employed the process to carry out their benchmarking activities. Amin, M & Amin, A 2003, Benchmarking learning outcomes of undergraduate business education, Benchmarking: An International Journal, vol. Birch, D & Moon, J 2004, Introduction- JCC theme issue: corporate social responsibility in Asia, Journal of Corporate Citizenship, vol. Nassar (2012) carried out a study to evaluate benchmarking in Egypt. McDonald's The declarative level of quality, which is now present, should be transferred to the highest possible status in reality for the following reasons: With respect to the case study used for this report, innovativeness is relevant to the hotel sector. What are customer satisfaction surveys? Wadongo et al. 13, pp. This lets us find the most appropriate writer for any type of assignment. Goodwill also promotes trust between companies which allows free sharing of information. The survey also sought for opinions as to the best waste management technique. Bowling Alleys. The Best Way To Benchmark Your Hotel's Performance Edith Cowan University 2011, Benchmarking policy. The communication of status. In 2008, the government adopted a policy that hurt the industry by withdrawing VAT exemption that previously existed fin the provision of accommodation services. 24 no. Nassar, M 2012, Exploring the current benchmarking practices in the Egyptian hotel sector, Benchmarking: An International Journal, vol. However, it has been found out that the disadvantage in this case emerges when benchmarking becomes an inadequate tool in measuring the effectiveness of the operational metrics identified (Learning and Teaching Unit 2012). Lifestyle Reduction in the costs incurred in the normal running of operations. Here are more than 750 resume keywords grouped into industry and trade categories. According to Bhutta and Huq (1999), the first phase is the preliminary one. An Introduction to Hotel Benchmarking - The Hotels Network The study made use of the following dimensions: The dimensions mentioned above are essential in discovering the best practice within the South Korean Hospitality industry. Each and every organisation or company is required to act in a responsible manner in the society where it is situated. 283-297. The hotel in Saudi Arabia reported the lowest level of energy use after Iceland, while Bahrain exceeds benchmark levels for satisfactory performance (Vitell & Paolillo 2004). 20-23. Big Blue Interactive's Corner Forum is one of the premiere New York Giants fan-run message boards. The study by Hacker and Kleiner (2000) found that many benchmarking exercises are terminated at this stage. Amusement Parks. With respect to the benchmarking at IHG, there are two KPIs which were evaluated. Kuran, T 2004, Why the Middle East is economically underdeveloped: historical mechanisms of institutional stagnation, Journal of Economic Perspectives, vol. 19 no. Parnell and Hatem (1999) argue that the information relating to the recycling of waste is obtained from universities and databases associated with environmental protection. Separately, Langlois and Schlegelmilch (1990) carried out a study to examine labor management issues in China, Bahrain and Sweden. As illustrated in the literature review, the hotel industry is bound by certain rules and regulations when it comes to benchmarking. McNair and Leibfried (1992) found that six out of the ten companies evaluated became arrogant after beating their competitors in the benchmarking process. With respect to meeting, Furunes and Mykletun (2005) talk of lightening speeds of internet connectivity. However, the move increases the cost of labour provided by the employees to the firm. The hotels demonstrate a positive attitude towards benchmarking and perceive it to be a useful tool in assessing best practices in the industry. The benchmarking process is also important in that firms are able to get first hand information from the best performing organisations. Companies can decide to develop certain techniques but fail to publish. Such processes include budgeting and planning. 185-199. For example, you can benchmark your results to properties that are located in completely different parts of the world but who welcome similar types of travelers and receive a similar However, based on the figures presented, it is clear that The difficulties are an illustration of the complex nature of having a uniform waste disposal and measurement practice. 18-23. Creative & Cultural Resume Keywords. According to Weaver (2001), hotel operators perceive benchmarking as an important continuous improvement tool. As of the end of 2021, the emissions intensity of our supply chain has decreased by 7.8% 1 from the 2015 baseline. The study will increase the information available about the subject. The attainment of a competitive advantage against rival organisations by adopting the best practices in the industry. Hospital Benchmarking Plan In point form, the recommendations are as follows: From the findings of this study, there are a number of conclusions which can be arrived at with respect to awareness in the hospitality industry. 205-220. As a result, complex contracts are being drafted today to ensure that both parties are aware of their obligations in the practice. Pubs and bars. Benchmarking on the labour management is an avenue through which an organisation caters for the interests of their workforce. According to Carlisle and Faulkner (2004), organisations that take initiative on environmental protection appeal to the market in a positive way (Muller 2006). The hospitality industry is regarded as one of the fastest growing sectors in the world of business. Ultimately, the analysis will help provide recommendations for the focus of performance improvement efforts. The latest Lifestyle | Daily Life news, tips, opinion and advice from The Sydney Morning Herald covering life and relationships, beauty, fashion, health & wellbeing Data analysis entails the validation and normalisation of the information collected in stage 2. The first provides background information, introduction, and the literature review. In this section, the key definitions of KPIs are provided alongside some of its characteristics. Introduction of Artificial Intelligence in the hospitality industry promises so many exciting things from smart rooms to an enhanced customer service experience. Different Types of Benchmarking Examples | Indeed.com Positive feedback should be linked to real examples of when something went really well, and it was down to the special characteristics or actions of a particular employee. Based on the discussions in this study it can be concluded that operators in the hospitality industry place high value benchmarking. As a strategic tool, benchmarking allows a company to select the best business practices in a particular industry. From the findings in this research undertaking, recommendations are necessary. According to Veleva and Ellenbecker (2000), the Marriott chain of hotels started out as a motel in Washington D.C. According to Bhutta and Huq (1999), it is best when the process is conducted in a sequential manner. Benchmarking journalism courses with a focus on graduate employability: case studies from three Australian universities, Paper presented at the Australian Universities Quality Forum: Demonstrating Quality, Melbourne, VIC, Australia. Alinyo, P 2013, Benchmarking practices in the hotel industry in Nairobi, Kenya, University of Nairobi, Nairobi, Kenya. For example, say communications between your back-of-house food preparation staff and your servers often breaks down, resulting in dissatisfied diners. Welford, R 2005, Corporate social responsibility in Europe, North America, and Asia: 2004 survey results, Journal of Corporate Citizenship, vol. Organisations are forced to reconsider the sharing of information out of the fear of the disputes that might result from violations. Having benchmarked the best firms in the industry, the management of a company can look for ways to improve on the processes used therefore outcompeting the benchmarked firm. Such companies are also likely to be outdone by other firms that are constantly improving on their operations. If there is no comparison which takes into account the processes carried out by the organisation being benchmarked and their results on the overall performance of the firm, then the benchmarking process is in vain (Milohnic & Cerovic 2007). According to the research, most hotels in Egypt have benchmarking experience regardless of their location or size. As part of their CSR strategy, they must cut on the amount of waste produced. A lot of positive outcomes in terms of performance are expected from the incorporation of the best practices in the industry learnt from the benchmarked firm. The intercontinental Hotel Group is found to be the one of the biggest franchises that is practicing benchmarking. A comparison among some of the IHG establishments in Europe points to a similarity in the amount of energy required compared to water usage (Smith 2000). Failure to carefully consider such decisions will lead to the employment of unqualified individuals for the purpose of fulfilling the benchmarks that have already been established by the Rezidor Hotel Group that advocate for equality in the employment of both genders especially in the white collar job positions. Labour costs have a direct implication on the morale of the employees. Disputes arising from such matters lead to the role of an intellectual property attorney being questioned. 9 no. As such, it is considered as one of the best companies operating in the hospitality industry. The pattern of energy use at Rezidor hotels is similar to that of water consumption. Council of Australian University Librarians 2012, Quality and assessment. Waste disposal is directly associated with water consumption. 44 no. The phase involves data collection. Another area of interest in labour management includes the aspect of training. The reason behind this is that the process seeks to identify the best practices within the industry. They highlight the position a company at the present and compare it with where it intends to be. There are a number of studies which outline the importance of this construct. The following are common types of hospitality services. Bloxham (2009) argues that the high consumption rates are not necessarily a reflection of human water consumption. 2, pp. According to Welford (2005), the same is brought about by the presence of unlimited energy. In the opinion of The Association of Commonwealth Universities (2012a), there is a likelihood of a competitors goals and visions to be flawed. 15 no. Under such circumstances, The Association of Commonwealth Universities (2012b) found that when a company benchmarks based on such standards it risks aping such flawed standards. The Hotels main area of interest is the energy management. Houston, D 2008, Rethinking quality and improvement in higher education, Quality Assurance in Education, vol. 538-558. According to Parnell and Hatem (1999), the information relating to the recycling of waste is obtained from universities and databases associated with environmental protection. Also, the recycled water can be used for other purposes like irrigation and showering (Smith 2000). Companies that dont have the necessary financial muscle end up being locked out. The Council of Australian Directors of Academic Development (2011) indicates that organisations mostly rely on benchmarking over performance analysis tools like SWOT (13). Kimber, D & Lipton, P 2005, Corporate governance and business ethics in the Asia-Pacific Region, Business and Society, vol. According to Houston (2008), the need for efficiency in an organisation calls for diversity in the key performance indicators. The analysis should be reported in a manner that can be easily understood. 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